Refund Policy

Jewel Bazar Return Policy Overview**

Dear Valued Customers,

At OF Jewel Bazar, we are committed to providing you with an exceptional shopping experience. To facilitate smooth returns and exchanges, please review the following guidelines:

  • A video recording of the parcel being opened is mandatory. If you have any concerns about your parcel, please record the unboxing process. This helps us verify genuine defects and process replacements or refunds accordingly.

  • Complaints regarding refunds, damages, or missing items will not be entertained without an opening video.

  • You must notify us within 3 days of receiving an item if you wish to return it.

  • Customers must return items via a traceable delivery method (such as courier or registered post) at their own expense to our designated address.

  • Delivery charges are non-refundable.

  • Refund requests will be processed within 2 working days after we receive the returned items.

  • All returns must be sent to our specified address.

Exchanges

The fastest way to get the desired item is to return the original item first. Once the return is approved, you can proceed with a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will update you on the status of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

How to Return:

Returning Process:

To initiate a return, please contact our customer support team at of jewelbazar67@gmail.com or WhatsApp 03391002031. If your return request is accepted, we will provide you with detailed instructions on how and where to send your package. Please note that items sent without prior approval will not be accepted.

  • Our team will provide you with the office address where the return should be sent.

  • Ensure that the items are packed exactly as received.

  • Upon successful verification and passing our quality assessment, a refund will be issued.

Return Policy Eligibility

You are eligible for a return if:

  • You receive the wrong product.

  • The product delivered has defects or issues.

Return-Related Queries

For any return-related inquiries, please contact us at of jewelbazar67@gmail.com or WhatsApp 03391002031.